Frequently Asked Questions

What are the check-in and check-out times? 

Check-in is at 3:00 p.m., and check-out is at 11:00 a.m., with a one-hour tolerance. Early check-in and late check-out are available at an additional cost. 

Can I book more than one room? 

Yes, you can reserve as many rooms as you need, whether you prefer your private space or one of our larger suites to stay together. We have the perfect space to make you feel at home.  

Can I make special requests for my reservation? 

Special requests usually relate to the type of beds, location or view of the room, additional amenities (such as extra beds), early check-in or late check-out, and facilities for people with disabilities. If you wish to make a special request, please get in touch with our reservations team to ensure that it has been noted on the reservation. Room assignments are subject to availability at arrival, and we cannot guarantee any special requests before arrival. 

Is there a minimum age for entering the hotel? 

Armony Luxury Resort & Spa is an all-inclusive hotel for 16-year-old and older guests. Youth under 18 must be accompanied by a parent or guardian at all times and wear a wristband different from adults to prevent alcoholic beverages from being provided. 

Can I use the facilities of Marival Distinct Luxury Residences & World Spa and Marival Emotions Resorts & Suites? 

Yes, you can use the facilities of Marival Resorts' family resorts. You can use their pools, restaurants, and fitness centers to participate in their activities and access the Mozzamare Beach Club, located within Marival Distinct Luxury Residences & World Spa. 

Can pets be brought to the Resort? 

Pets are not allowed in the hotel except for guide dogs and emotional support animals. For hygiene and safety reasons, the latter must present the corresponding documents. 

What types of payment do you accept?  

We accept credit and debit cards and cash payments, the latter at your arrival to settle your reservation.  

Are tips included?  

Yes, tips are included. However, feel free to reward our collaborators if you wish. 

Do you have rooms equipped for people with disabilities? 

Yes, we have some rooms equipped for people with disabilities. You must specify this at the time of booking. These rooms are subject to availability. 

How do I cancel my reservation? 

To inform us about changes or cancellations to your reservation, please call 800 326 6600. Please note that these may incur additional charges. 

Can I change my reservation? 

Yes. However, any changes are subject to room and service availability and may incur additional charges. 

What does the all-inclusive consist of? 

Our all-inclusive plan includes all your food and beverages, access to premium wines and spirits, welcome snacks, an in-room Nespresso machine, deluxe bath amenities, a beach bag for your use at the hotel, a 15-minute session at Mélange World Spa, entertainment, water activities, and wellness experiences, among many other things.  

Does the reservation include activities? 

Yes. Our entertainment team is ready to make your stay one you will remember! We have various activities for all tastes, from water activities and hiking to wellness experiences at no cost. 

Does the reservation include tours? 

No. All tours must be contracted additionally. We have a tour agency within our facilities.  

How do I make reservations for tours? 

Contact our travel agency to make your reservations. 

Do you have room service?  

Yes. However, our room service generates an additional charge.  

Do you have internet service?  

Basic internet service is available free of charge throughout the hotel. Premium internet service is available for rooms and other areas at an additional cost. 

Do you offer day passes? 

Yes, day passes are available at an additional cost. 

Are laundry and dry cleaning services available? 

Laundry and dry cleaning services are available at an additional cost. 

Is there an ATM inside the resort? 

We have an ATM. 

Is transportation Hotel-Airport included? 

Transportation is available at an additional cost and can be reserved in advance. 

Is there a currency exchange? 

Yes, this service is available at the reception desk at specific times. 

What is the dress code for specialty restaurants? 

Some restaurants recommend formal attire (no beachwear, plastic sandals, or hats). Men must wear pants or shorts; tank tops are not allowed. 

Do you have vegetarian, gluten-free, and/or vegan menus? 

Vegetarian and gluten-free options are available in all of our restaurants. If you require a vegan dish, our chefs can prepare something special for you at the restaurant of your choice.  

This is my first trip to Mexico. Is it safe to drink tap water? 

Armony Luxury Resort & Spa does not have a water purification system, so tap water is not potable and should be avoided. However, this water is safe for bathing and brushing teeth.  

What is the closest airport?

Puerto Vallarta International Airport. For transportation to the hotel at an additional cost, please contact us at 

What prevention measures should I follow to make my trip safe?

It is very important to abide by the prevention measures established by the WHO, by the Federal Government, and by state and local authorities.

Will all consumption centers be open?

All consumption centers are open from June 1, 2020, and follow all quality standards, for your satisfaction and safety.

Is the buffet service open?

Yes, following all health measures and the highest quality standards that we have always handled.

What health measures are being implemented?

The usual standards of cleanliness, safety, and hygiene have been increased, even more than what we normally handle, such as antibacterial gel dispensers, cleaning of rooms with ozone-generating machines, review of collaborators before entering the hotel, among others.

Do you have medical service in the hotel?

We have a doctor on call 24 hours.

Are there hospitals near the hotel?

Yes, the nearest hospital is 1.4 km away from the hotel.